Return, Refund & Exchange Policy

Welcome to Sareepota.lk!

At Sareepota, customer satisfaction is our priority. We take pride in offering quality batik clothing, sarees, traditional wear, and fashion collections. We want you to feel confident and satisfied with every purchase.

Please read our Return, Refund & Exchange Policy carefully before placing an order.

1. Return Eligibility

We accept eligible return requests within 7 calendar days of receiving your order.

To qualify for a return:

• The product must be unused, unworn, and unwashed.

• The product must be in its original condition with all tags and labels attached.

• The item must be returned in its original packaging whenever possible.

• Proof of purchase, such as an order number, invoice, or receipt, must be provided.

• The return request must be submitted within 7 days of delivery.

Sareepota reserves the right to inspect returned products before approving a refund or exchange.

2. Non-Returnable Items

For hygiene, quality, and product protection reasons, the following items are generally not eligible for return or exchange:

• Products that have been worn, washed, altered, or damaged after delivery.

• Custom-made, personalized, or specially altered clothing.

• Items without original tags or labels.

• Products purchased during clearance or final-sale promotions, where clearly stated at the time of purchase.

• Items returned after the specified return period.

These exclusions do not affect any rights customers may have under applicable Sri Lankan consumer protection laws, including rights relating to defective or incorrectly supplied products.

3. Damaged, Defective, or Incorrect Products

We carefully inspect our products before dispatch. However, if you receive a damaged, defective, or incorrect item, please contact us as soon as possible, preferably within 48 hours of delivery.

Please provide:

• Your order number.

• A description of the issue.

• Clear photographs of the product and packaging.

• Your contact details.

Once the issue has been reviewed and verified, we will arrange an appropriate replacement, exchange, or refund.

The 48-hour notification period helps us resolve delivery issues quickly and does not limit your statutory consumer rights.

4. Exchange Policy

We understand that sometimes you may need a different size, colour, or product.

Exchanges may be accepted within 7 days of delivery, subject to product availability and the return eligibility conditions.

Please note:

• Exchanges are subject to stock availability.

• Products must be returned in their original, unused condition.

• Any price difference between exchanged products must be settled before dispatch.

• Customers are generally responsible for return and redelivery charges for preference-based exchanges.

• If the exchange is required because of our error or a verified product defect, Sareepota will cover reasonable return and replacement delivery costs.

5. Refund Policy

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved:

• Refunds will normally be processed within 7–14 business days after approval.

• Refunds will generally be issued through the original payment method, where possible.

• For Cash on Delivery orders, refunds may be arranged through a bank transfer or another mutually agreed method.

• Original delivery charges are generally non-refundable for preference-based returns.

• Where a refund is due to an incorrect, damaged, or defective product, applicable delivery charges will also be refunded.

The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.

6. Return Shipping

Customers are responsible for return shipping costs when returning products due to a change of mind, personal preference, or incorrect size selection.

If the return is due to a verified manufacturing defect, damage during delivery, or an incorrect product supplied by Sareepota, we will arrange an appropriate return shipping solution at no additional cost to the customer.

We recommend using a reliable courier service with tracking information when returning products.

Please contact our customer support team before sending any item back.

7. Colour and Product Variations

We make every effort to display product colours, patterns, and details accurately on our website.

However, slight colour variations may occur due to:

• Different screen settings and display resolutions.

• Lighting conditions during product photography.

• Natural variations in fabrics and traditional batik production.

As some batik products are handcrafted, minor differences in patterns and colour distribution may occur and contribute to their unique appearance.

Such minor variations are not automatically considered manufacturing defects, provided the product substantially matches its description and is of satisfactory quality.

8. Order Cancellation

Customers may request an order cancellation before the order has been dispatched.

To request a cancellation, please contact us immediately with your order number.

Once an order has been shipped, cancellation may no longer be possible. However, eligible products may still be returned according to this policy.

If a prepaid order is successfully cancelled before dispatch, the payment will be refunded through the applicable payment method.

9. How to Request a Return or Exchange

To initiate a return, refund, or exchange, please follow these steps:

Step 1: Contact our customer support team by email or telephone.

Step 2: Provide your order number, product details, and reason for the request.

Step 3: Our team will review your request and provide return instructions.

Step 4: Once approved, securely package the item and send it to the return address provided by our team.

Step 5: After receiving and inspecting the product, we will process the approved exchange or refund.

Please do not send products back without contacting our team first.

10. Contact Information

For any questions regarding returns, refunds, or exchanges, please contact:

Sareepota.lk – Customer Support

Address: 440/2, Siyambalaaththa Mawatha, Gohagoda, Katugastota, Sri Lanka

Phone: +94 70 444 5110

Email: contact@sareepota.lk

Website: https://sareepota.lk/

Business Hours: Monday – Friday, 7:30 AM – 5:30 PM

Our team will be happy to assist you.

11. Changes to This Policy

Sareepota reserves the right to update or modify this Return, Refund & Exchange Policy when necessary.

Any changes will be published on this page with an updated revision date.

This policy is subject to applicable laws and consumer protection regulations in Sri Lanka.

Thank you for shopping with Sareepota.lk!

Every Draping Is Elegent